As part of our reassurance to you as a customer, Micro Bikes offer a 30-day money back guarantee. We also offer a 60-day spare parts warranty.

Please read the following conditions before activating your return:

30 Day Guarantee:

  • The 30 Day Money Back Guarantee applies to items still in its original packaging. Return is at the customer cost.
  • Refunds can only be issued after inspection of the item, if found that the item has been used or damaged we hold the right to charge for the value of the damage or use, and deduct from the refund.
  • 30 Day repair and exchange warranty for items that have arrived with manufacturing defects or found not fit for purpose. Please allow 5 to 7 days for repairs and exchanges. Micro Bikes will fit the cost of return.
  • The warranty does not cover wear caused by use, natural wear or improper use. It is at our discretion whether we approve a warranty claim.
  • Images/photos must be provided for any manufacturing defects on arrival.
  • A guarantee must be lodged within the guarantee period.
  • Original shipping costs will not be refunded.
  • Please be aware that a manufacturing defect will deem the product unusable, anything else will fall under the 60-day parts warranty.

Refunds:

  • ONLY USE THE ONLINE RETURNS FORM ONCE YOU HAVE CONTACTED US FIRST WITH PHOTOS OR THE REASON FOR YOUR RETURN. IF YOU COMPLETE THE FORM BEFORE THEN THERE MAY BE A DELAY IN YOUR REFUND.
  • The online form only applies to those who ordered using shipping. Collection only products need to contact the following email address.
  • Contact: support@microbikes.com
  • To activate a refund, complete the online returns form
  • Refunds may take up to 5 working days

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